We have been informed that a fraudulent email is being sent with the subject “DHL tracking number”. The email contains a message similar to the following:

“We were not able to deliver postal package you sent on the [date] in time because the recipient’s address is incorrect. Please print out the attached invoice copy and collect the package at our office.”

The email attachment contains a suspected virus. Please delete the email immediately and be advised that the mentioned package does not exist.

Please be advised that DHL does not request the recipient to print out a copy of the invoice for collection of packages at DHL offices. In case where the recipient’s address is incorrect, a DHL Customer Service representative will contact the sender for a new delivery address. Please note that DHL correspondences contain valid air waybill and tracking numbers and can be identified by the DHL domain name (nameofsender@dhl.com).

If you are in doubt about the authenticity of a notification message, please contact your local DHL Customer Service team at 0800 769 888 for verification.